Payments
Payment must be made before any work is to be started. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If payment is made in parts and the final payment not is received, the product will not be completed/ shipped.
Payments can be made by PayPal in USD. I will not accept electronic payment methods such as deviantart points, or other similar items.
Payment must be made before any work is to be started. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If payment is made in parts and the final payment not is received, the product will not be completed/ shipped.
Payments can be made by PayPal in USD. I will not accept electronic payment methods such as deviantart points, or other similar items.
Shipping Methods
Shipping is not included in the price of your order, unless otherwise stated. All packages are insured to the amount paid for at the time of purchase, or a minimum of $50. Shipping costs may double if shipping internationally. If an item is damaged during shipping, I will not be held responsible, but please let me know as soon as possible and I will do my best to fix the situation.
Shipping is not included in the price of your order, unless otherwise stated. All packages are insured to the amount paid for at the time of purchase, or a minimum of $50. Shipping costs may double if shipping internationally. If an item is damaged during shipping, I will not be held responsible, but please let me know as soon as possible and I will do my best to fix the situation.
Refund/Return Policy
If I feel that the item met the buyer's expectations but the buyer is unsatisfied, I am not responsible for a refund. The buyer will be able to view progress of the order and make changes before shipping if necessary or if applicable. If work in progresses are accepted and approved, no refund will be given. I will always do my best to resolve any issue you may have with a product!
If I feel that the item met the buyer's expectations but the buyer is unsatisfied, I am not responsible for a refund. The buyer will be able to view progress of the order and make changes before shipping if necessary or if applicable. If work in progresses are accepted and approved, no refund will be given. I will always do my best to resolve any issue you may have with a product!
Cancellations
I have the right to cancel any order at any time if reason is given. In this case if it is within a two week period a refund can be made if no work has been started and materials have not yet been ordered unless I feel that it is unnecessary. Cancellations from the customer can be accepted at any time. If customer cancels there is a 50% cancellation fee on any and all payments that have been made up to that point with no refund on down payment (if applicable). All work that has been started can be sold or reused. (This does not mean that your character or intellectual property is being sold, designs will be altered to no longer resemble the initial character)
I have the right to cancel any order at any time if reason is given. In this case if it is within a two week period a refund can be made if no work has been started and materials have not yet been ordered unless I feel that it is unnecessary. Cancellations from the customer can be accepted at any time. If customer cancels there is a 50% cancellation fee on any and all payments that have been made up to that point with no refund on down payment (if applicable). All work that has been started can be sold or reused. (This does not mean that your character or intellectual property is being sold, designs will be altered to no longer resemble the initial character)
Repairs
If an item is damaged from wear or arrives damaged from shipping, it can usually be sent back for repair, depending upon item and level of damage. Shipping is not included, fees may apply. Please contact first for repairs for pricing and level of damage!
If an item is damaged from wear or arrives damaged from shipping, it can usually be sent back for repair, depending upon item and level of damage. Shipping is not included, fees may apply. Please contact first for repairs for pricing and level of damage!
Payment Plans
I accept payment plans on all orders $500 and over! A 30% down payment is always required for me to purchase any materials I need to get started. All orders must be paid in full before final items will be shipped out. I reserve the right to stop work on an order if there is a lapse in payments received.
I accept payment plans on all orders $500 and over! A 30% down payment is always required for me to purchase any materials I need to get started. All orders must be paid in full before final items will be shipped out. I reserve the right to stop work on an order if there is a lapse in payments received.
